Got questions?
Frequently asked questions
Everything you might want to know about working with me, across both virtual assistant support and bespoke website design. Tap any question to read the answer.
Websites
About your website
Bespoke website design, hosting, payment, and ongoing care, all answered here.
Most websites are completed within 1–4 weeks, depending on the package you choose and how quickly content and feedback are provided.
I'll need your logo (if you have one), any photos you'd like to use, details about your business, services and contact information. I'll guide you through every step.
No. I can work with your existing content or help write and refine it so it reflects your business and speaks to your customers.
Yes. Every website is designed to look great and work seamlessly on desktops, tablets and mobile devices.
Your website will include basic SEO to help search engines understand your business, and I'll connect it to your Google Business Profile where applicable. While no one can guarantee rankings, your website will be built with SEO best practices from the start.
Every website needs hosting to stay online, it's what makes your website accessible 24/7. The annual hosting fee covers secure hosting, SSL security, website monitoring and keeping your site live.
If you'd prefer full control, your completed website can be transferred to you. You'll then manage your own hosting subscription and billing directly with the website platform at $24/month.
Yes, you can choose the annual Hosting + Care Plan for ongoing updates and support, or request one-off changes whenever you need them.
A 50% deposit secures your project, with the remaining 50% due before your website goes live. The Annual Hosting charge will start 30 days after your website goes live.
Virtual Assistant
About your virtual assistant support
Packages, communication, payment terms and how a partnership works day-to-day.
To founders and small teams who are stretched too thin, and to any service-based business owner looking to free up their time, stay organised, and get consistent support without the pressure of micro-managing.
A mix of admin, content, organisation, and creative support depending on the package. That includes emails, scheduling, video editing, design, planning, or simply keeping you on top of everything.
If you need something slightly different, we can talk it through and create something that fits your needs better.
That's okay. Packages are based on ongoing support, not minute-by-minute tracking. Some months are quieter, others busier; it usually balances out over time.
Usually via email or WhatsApp, plus check-in calls if your package includes them.
Yes. A simple, friendly agreement covers the services, rates, and terms we've agreed, so we're both clear and comfortable from the start.
Once we agree on your package, I'll issue an invoice at the end of each month, due within 14 days.
I aim to reply within one to two working days, and we'll agree task turnaround times up front so you always know what to expect.
Either of us can end the arrangement with 7 days' written notice. No refunds are issued for payments made or hours not used, unless agreed otherwise in advance.
As long as you need, with no pressure whether you start next month or next year. This is your journey, and I'm here to help you step up at your own pace.
Totally normal. That's what the discovery call is for. We'll figure out what makes the most sense for where you're at right now.
Yes, depending on availability. Content creation, design work, or short-term support can usually be booked as a one-off. Get in touch and we'll talk it through.
Still have a question?
If you didn't find what you were looking for, that's exactly what the discovery call is for. Bring your questions and we'll talk it through in a relaxed, no-pressure conversation.